POLICIES AND HOUSE RULES
Rental Agreement
Keeping your cabin tidy during your stay will be your responsibility. You will also be responsible for leaving the cabin in good condition when you leave. Remember, these are privately owned cabins. Please treat them as you would want guests to treat your home.
Age Requirement
All LBBC cabins are limited to families, couples, or adults 21 years of age or older. You must be at least 21 years of age to reserve a cabin with BBLC. We will not rent to students or singles under 21 years of age, or unchaperoned groups. Upon check-in, we reserve the right to refuse service with monies forfeited if any discrepancies in our policies are suspected. Exceptions are made for couples, i.e., honeymoon, anniversary, etc. Please call our office to reserve couple cabins if you are under our age requirement.
Minimum Stays
A two-night minimum stay is required on all reservations. A three-night minimum stay is required during holidays that are established by LBBC
Rates/Occupancy:
The rates listed on the website are based on the number of people that the cabin sleeps comfortably. A $15 per person, per night charge MAY be added for up to two additional people with permission. This includes children. All guests must be registered.
Acts of God
Property management company or owners of the company are not responsible for any power outages that are related to weather or due to area outages. Also if anything goes down on the property on maintenance we will do everything we can to get it fixed based on available technicians.
Property managers and owners are not held responsible and no refunds will be given.
Sale of Unit
Managed property(s) may be listed for sale. The transfer and sale of a managed property does not guarantee that the new owner/owners will be obligated to honor your scheduled vacation dates. Guests understand that if the selected vacation property sells prior to scheduled arrival date, LBBC will make an effort to reschedule your vacation stay. If LBBC is not able to reschedule the stay, guests will be entitled to a full refund of any payments collected.
Driving Directions
Detailed driving directions will be included in your Pre-Stay message through your booking and will also be available in the guest portal. Please screenshot/print these before departing on your vacation. 911 has mapped the area but GPS is not reliable for the addresses of the cabins. Cellular service is not always reliable to access data once you are in the area. TRUST US! PRINT or SCREENSHOT your directions!
Check In/Out Times
Check in is anytime after 3:00 P.M.. Check out is 11:00 A.M. An additional charge may be processed on your credit card for every hour past the stated 11:00 A.M. check out time. EARLY CHECK INS ARE NEVER GUARANTEED.
Check In Procedures
Prior to your arrival, a message through your booking will be sent which will provide detailed driving directions and a key code that you can use to unlock the cabin door. Please consult the cabin manual prior to calling. Wifi, satellite, and hot tub instructions are all provided in the cabin manual. Please notify us immediately upon discovery of missing/damaged items.
Check out Procedures
Please do not leave trash in your cabin, and remove all food from the refrigerator. Shut and lock all windows and doors. An additional fee up to $500 will be processed on your credit card after your departure if the accommodations are left damaged or excessively untidy (trash, pet urine, stains, or excessive hair on the furniture or carpet, cigarette butts found on property, stained linens or furniture, furniture rearranged, etc.). An automatic, additional $100 fee will be charged for vomit. Items broken or missing from the cabin will be charged to your credit card accordingly.
Pet Policy
Some of our cabins are considered pet-friendly. A non-refundable $75 pet fee/per stay will apply on all reservations which allow pets. The maximum number of pets allowed per cabin is two. Please bathe, brush, and treat for fleas before your stay. Pets are not allowed to be on the beds or furniture, and you must crate them when you are away from your cabin. Remember, this will be a new place for your pets and they may not behave the way they usually do at home. Excessive pet hair, urine or stains will result in an additional $100 cleaning charge to be processed on your credit card upon your departure. Scratch marks or any other pet damage will be repaired and the cost will be processed on your credit card. Failure to comply with a cabin’s “No Pets” policy will result in a charge of an additional $200 per rental night and eviction without refund.
Smoking Policy
All cabins are non-smoking cabins. If the cabin smells of smoke, or there is any evidence of smoking inside the cabin, an additional cleaning fee of $200 per rental night will be processed on your credit card. An additional fee up to $100 will be charged for littering the grounds with cigarette butts. Please dispose of them properly.
Hot Tubs
Please supervise children at all times around the hot tub. No diapers, glass, soaps, creams, oils, bubbles, lotions, or food is allowed in the hot tub. Please shower before and after using the hot tub. Please leave the hot tub cover in place when not in use. The replacement cost for hot tub covers is $400. Please do not allow anyone to sit or stand on the hot tub covers.
Trash
Place all trash inside the outside receptacle and make sure to secure the lid tightly. Remember, you will be staying in a forest full of animals that would love to play in the trash and make quite a mess with it! County Trash Service will be provided M, W, F. Larger items may be taken to the local trash center located on Highway 259A.
Fireworks & Discharging Firearms
Fireworks and discharging firearms on or near cabin properties is strictly prohibited for the safety and consideration of all owners and guests. Since most land is privately or government owned, there is not a place for fireworks that we are aware of. In dry seasons, fireworks compromise the safety of our entire area. Please be considerate and respect the area and rules, owners and other guests.
Target practice and hunting may be allowed on National Forest property, but you must be licensed to do so. LBBC is in no way granting access or permission to hunting or discharging a firearm on the National Forest; we are simply making a suggestion. Guests will be responsible for investigating proper licensing and permissions.You would be vacated from property without a refund
Quiet Hours
Quiet hours are 11:00 P.M. -7:00 A.M. Shooting guns, fireworks, or other explosives are not allowed on any of the cabin properties. Loud music is prohibited at all times. Noise complaints will be handled by local law enforcement. Penalties/fines/eviction without refund may occur.
Overcrowding/Noise/Parties
Overcrowding, violating quiet hours, and disruptive parties are not allowed. Violation of these policies subject property guests to immediate eviction from property without refund.
Internet/Satellite Service
Although our properties do have internet/WiFi and Satellite/Cable service, LBBC is not responsible for internet or satellite/cable service at any cabin. Services are provided as a convenience only & is not integral to the lease. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to services.
Damages/Missing Items
Damaged or missing items will be charged to your credit card upon your departure. All cabins are inspected and inventoried prior to your arrival and immediately following departure. Please do not rearrange the furniture in your cabin. Doing so may result in damages. An additional $100 charge will be processed on your credit card after your departure if the accommodations are left damaged or excessively untidy (trash, pet urine, stains, or excessive hair on the furniture or carpet, cigarette butts found on property, stained linens or furniture, furniture rearranged, etc.). Items broken or missing from the cabin will be charged to your credit card accordingly. Notify the office immediately upon discovery of damaged/missing items.
Maintenance Repairs/Service Calls
Guests understand that BBLC cannot guarantee against encountering problems at cabins. Please report all non-emergency maintenance requests to the office between 9AM and 4PM. LBBC will make every reasonable effort to address the issue. Guests understand we are rural and don’t have a lot of options when it comes to repairmen.
Should a repair person make a call to a cabin and find that the equipment is in working order and the problem was due to the guest’s over-site or neglect, the charge for service will be at the guest’s expense. MINIMUM SERVICE CALL FEES START AT $45.00 and could take several hours to respond. This includes locking yourself out of your cabin.
Please call us anytime with an emergency. If your non-emergency can wait till business hours, it would greatly be appreciated.
Lost Items
A $25 shipping/handling fee, or actual shipping charges if higher, will apply if you request us to pack and ship your items that are left behind.
ATV Riding
ATV, 4-wheelers, as well as any unlicensed off-road vehicles, are not legally permitted on cabin property or on the county roads that lead to and from the cabins. This is enforced by local law enforcement officers with a minimum fine of $250 for violating this law. Information regarding permitted areas may be found on our website.
RV Parking & Tent Camping
RV and family tent camping are not allowed on the cabin properties with the exception of ForRest View Lodge.
Privacy
We respect and are committed to protecting your privacy. We may collect identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
Wildlife Encounters
Due to the location of our cabins in forested areas, there is a chance guests will encounter some type of wildlife, insects or stray animals. Each property is professionally treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin. Do not feed animals you may see around the cabin nor permit them to enter the cabin. Do not allow children to play with, pet or feed stray animals. We are not responsible for any wildlife or animal encounters of any kind. LBBC is not responsible for medical bills resulting from injuries resulting from encounters with wildlife or stray animals.
Liability
All outdoor activities involve certain inherent risk of injury up to and including death. Every effort will be made to secure and make safe all facilities under our management. It is expressly understood and agreed that neither the owner, nor the management company of said premises, shall be liable for any damages or injury to guest, guest’s guests or their families, or to any of their property from whatever cause arising from the occupancy or use of the premises by guest and their family and guests.
It is our desire that these policies will help ensure all of your expectations are met during your stay and that all reservations are handled properly, and that our quality of service remains above reproach.
Thank you for choosing Luxury Broken Bow Cabins and please enjoy your stay!
**Violation of these policies may subject property guests to immediate eviction from property without refund of reservation fees.**
